Guide · Form ISR-1 and ISR-2
Form ISR-1 and ISR-2: KYC for physical sharesISR 1 form · ISR 2 form · KYC for physical shares
Before a registrar will process any request on paper shares, your PAN, address, bank details and signature must be on record. Here's how to get them right the first time.
- What each form is for
- Documents and common mistakes
- Help for NRIs and joint holders
If you hold shares on paper, the company's registrar will not process any request, from demat and duplicate shares to transmission and dividends, until your KYC is complete. That starts with Form ISR-1 and, often, Form ISR-2.
Form ISR-1: register or update your KYC
Form ISR-1 is titled “Request for registering PAN, KYC details or changes / updation thereof”. Use it to register or change your:
- PAN
- Postal address
- Mobile number and email
- Bank account details
- Demat account details
One ISR-1 can cover all your folios with the same registrar. Every joint holder signs it.
Form ISR-2: when your signature doesn't match
Signatures on old folios were recorded decades ago. If today's signature doesn't match, or none is on record, the registrar asks for Form ISR-2: your bank manager confirms your signature, with the bank's stamp and an original cancelled cheque bearing your name.
Nomination: Form SH-13 or ISR-3
Register a nominee with Form SH-13, or opt out with Form ISR-3. Service requests such as Form ISR-4 ask for one or the other.
Documents required
- Self-attested PAN
- Address proof, such as Aadhaar, passport, utility bill or bank statement
- Original cancelled cheque with your name printed, or a bank-attested passbook copy
- Client master list of your demat account, for demat details
- NRIs: passport or OCI card, overseas address proof, and attestation of documents signed abroad
Common mistakes
- Different addresses in different places. Make the bank and demat addresses match before updating the company.
- Cancelled cheque without your printed name. Ask the bank to attest the passbook copy instead.
- Only one joint holder signs. Every holder must sign.
- Skipping ISR-2 when the signature has changed. The registrar rejects the request and the clock restarts.
Download the forms
Official formats are published by SEBI, and the forms are on most companies' and registrars' websites, for example Form ISR-1 on BSE. Use the version your registrar asks for.
Source: SEBI circulars on common and simplified norms for processing investor service requests. Requirements vary by registrar.
FAQ
Form ISR-1 and ISR-2 Questions
What is Form ISR-1?
Form ISR-1 is SEBI's form for shareholders holding physical shares to register or update PAN, address, mobile number, email and bank details with the company's registrar.
What is Form ISR-2?
Form ISR-2 is a confirmation of your signature by your bank. It is needed when your signature doesn't match the one on the company's records, or the records have no signature.
Do I need ISR-1 if my shares are already in demat?
No. ISR forms are for shares still held as paper certificates. Demat holders update KYC through their depository participant.
Why are my dividends not being paid on physical shares?
Dividends on physical folios are paid only electronically, so they are held back until PAN, bank and contact details are registered. Filing ISR-1 with the right proofs releases them.
How long does a KYC update with ISR-1 take?
In our cases, anywhere from 45 days to 6 months, depending on the registrar and whether the signature also needs ISR-2.
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